UOB Call Center responds to customer complaints and various services
The UOB call center is definitely very useful for users. The UOB itself is one of the banks that are quite old. Although most people are not familiar with it in certain areas, the name UOB is already very popular in major cities. The company was first founded in 1956.
If we count from this year, August 31, then he will be 65 years old. With such a long-term existence in itself there are many users. Its employees number only more than 3 thousand people. With this, the developments are already obvious in many ways. The banking world is very complex indeed.
This complexity certainly causes a number of problems that customers often encounter. This matter should be resolved as soon as possible. It will be difficult for you as a customer, because it is not easy to access knowledge of the banking world itself. Therefore, contacting the UOB call center is the best option.
It is not difficult to contact the UOB Bank Call Center
Call centers can help in many ways. This is because the CS, which manages the call center, has undergone a long training. His knowledge of call centers certainly came with a long training. This means that all questions and complaints submitted by consumers will be answered correctly.
It is really very easy to contact UOB’s own call center . If you want to contact him by phone, the client must contact the phone number 14008. This was the official number of the UOB for customer service. The number is active for 24 hours. You can contact him at any time.
However, if they are contacted, there is afee that they pay per l u. It depends on whether the provider uses the consumer. The more expensive the provider, the higher the costs incurred. To reduce costs, the right decision is to use a wired connection.
It is indeed much cheaper to contact a UOB call center by landline . This is because landline costs are set every month, so customers don’t have to spend more. Although it is very convenient, the cost is often a problem for consumers when calling the number.
Therefore, there is an alternative in the form of contacting the service through a conversation. To use the service, customers can contact the official email address of the UOB. The official email itself sends to the UOB care@UOB.co.id. However, it is clear that communication by e-mail is different from communication by telephone.
When contacting a UOB call center via email , you need to be patient while you wait for the provider to provide you with the answer. To make it easier, be sure to provide questions with the clearest possible chronology. This method makes it easier for suppliers to give the best answers to customers. The speed at which the answer is received will definitely benefit you.
Detailed customer complaint system
Customer complaints are the main feature of the call center. When they are contacted, there are statements that customers can make in order to be able to pay for the perceived losses. However, contacting the call center does not mean that the loss will be paid immediately. There is a scheme that must be run first.
Take, for example, the case when the transfer of a certain amount of money occurs. For example, he transfers money worth 100 million rupees to his colleagues. However, there is an announcement that the move has failed. When checking the balance, it turns out that the balance is reduced to this amount.
If this happens, of course, you can contact a UOB call center. When contacting the call center, customers first communicate with the CS.CS and then they bring up a number of questions, as well as listen to the complaints received. When everything is ready, the complaint will be followed.
During the next complaint procedure, CS will direct the case to that area. The affected area will investigate why the balance could have been reduced if the shipment had not taken place. In this way, it will be known the cause of the decrease in balance. As a rule, this is due to a system error.
If the problem is indeed due to a system error, the UOB Call Center will notify the consumer of an apology when explaining the results of the investigation. Explanation of the results of the study can be sent in different ways by e-mail, phone and SMS. In the notice, the UOB states that it agrees with consumer complaints.
The deal will return the 100 million lost amount to consumers. After returning the money, the client can check the balance to make sure that the money has actually come in. Once submitted, the claim process is complete and customers can complete the activities as usual.
There are a number of conditions under which the complaint
If an error occurs due to the system, the UOB will allow complaints. Approval shall also be given directly by official communication. But if the error occurs due to the negligence of the client, the bank will reject the claim. The UOB Call Center will notify you directly of this refusal.
Of course, it was not rejected informally. You will get a clear reason why the complaint was dismissed. If you experience this rejection, there are several options for your customers to choose from. The first option will certainly stop there, because you understand that mistakes have been made personally.
However, if he feels that he has not done anything wrong, the client can make additional complaints. for these types of issues, the Call Center will also provide guidance on how to complete the next stage of the complaint. In the complaint, the consumer can refer it to two official institutions.
BI was the first official institution. Bank Indonesia will receive complaints about the payment system. The payment system itself varies from credit cards, ATMs to financing transfers. If the problem is the loss of the balance of 100 million in the example above, we will file a complaint with BI.
However, in addition to BI, it is also possible to file a complaint with OJK. Ojk itself represents the financial services authority. OJK is an institution that deals with consumer complaints. The complaints themselves vary from current accounts, savings to loans. You can also contact him to submit further complaints.
However, the final stage of complaints is BI and OJK. Once the pair have made a decision, the UOB and the client must agree and accept it. From there, the situation will be resolved and there will be no further problems between the two. By contacting the call centre, we will clearly provide guidance on the matter.
Various problems can be solved with call centers
There are a number of problems that allow consumers to contact a UOB call center. One of the problems has to do with debit cards. The most common problem for customers is swallowing debit cards. This can happen because it takes too long to insert a card or enter a PIN too often.
In addition, you can also contact the call center if you have questions about the banking world. The question can cover all aspects. By asking a question to the call center, CS provides a detailed explanation of the problem. Of course, cs’s answer is much more satisfactory than the answer you are looking for on the internet.
You should not hesitate to contact CS for different purposes. Its existence serves as a guide for customers. With this, this is really the place where difficulties are detected, the way out is sought through the call center. After all, it is very easy to contact a UOB call center, and the cost is not much.